OK, I am back again. I have a customer with a Merlin Legend phone system and an 007 MLM. One user at ext 11 has his message indicator light on every morning when he comes in to work. There are no messages in his mailbox. I status where the message comes from, and it is coming from the VMS at 3:01AM every morning. He is not the general mailbox owner, fax receiver, or owner of 9991,9992,or 9993. He is also not the message receiver of any call group. I have tried to check everything that I can.Could it be possible that a fax is coming in somehow at night and somehow choosing ext 11 and then disconnecting causing the light to come on? I have shortened the call duration to 0 on the SMDR to see if any actual calls are coming in at 3:01am. Any ideas would be appreciated.
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007MLM Merlin Legend MW light on No Message
- Thread starter Revitt01
- Start date
Have you tried power cycling the system?
It could be glitched, and since multi-cabinet systems need to be powered up from right to left in sequence, weird things can happen when that does not happen. You did not specify version nor hardware.
....JIM....
It could be glitched, and since multi-cabinet systems need to be powered up from right to left in sequence, weird things can happen when that does not happen. You did not specify version nor hardware.
....JIM....
TouchToneTommy
Vendor
Does an 007 do a nightly reboot like a Messaging? I know you can change the reboot time on a Messaging through the serial port interface.
Jack? Are you out there?
Jack? Are you out there?
- Thread starter
- #4
mikedphones
Vendor
Again confirming what you did, the only other things are:
Dial in or modem in and list all your mailboxes, see if any are group mailboxes, then check all message lamp settings in groups on legend anyway. If 11 is not the GM owner ow AA1, AA2, AA3 I don't know what else it could be.
Yes it does a 3AM refresh.
You could also try clearing all message MWI in the Maintenance screen under System on the legend if that release has it. In some cases, the processor holds MWI lights. I had that after a drastic renumbering once.
Just some thoughts as I am surfing by!
Mike
Dial in or modem in and list all your mailboxes, see if any are group mailboxes, then check all message lamp settings in groups on legend anyway. If 11 is not the GM owner ow AA1, AA2, AA3 I don't know what else it could be.
Yes it does a 3AM refresh.
You could also try clearing all message MWI in the Maintenance screen under System on the legend if that release has it. In some cases, the processor holds MWI lights. I had that after a drastic renumbering once.
Just some thoughts as I am surfing by!
Mike
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