I have a 007 MLM Merlin Mail. I have the password for the admin box 9997, & can get in. But press "9" & try everything I've seen (like the last 6 digits of the serial #) & can't get in. I've tried to use the serial # for the password on mailbox 9997, & it did not say "good By" I've powered it off & on after "too many unsucessful logons" prompt.