0 as leading digit an issue? 1

[jonnyGURU]

We've got a customer who's getting a busy signal on some of her DID's.

The T1 provider, whose giving us four digits, said it's because the IP Office has an issue with a 0 (Zero) being the leading digit. The numbers are like 0218, 0219...

Is this BS or what?

First, I've never heard of this. Second, doesn't IP Office read the digits from end to beginning (backwards?)

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[IPGuru]

Inacurate information form the telco due to a lack of knowledge.

A leading 0 can cause probles for other switches if 0 is used for reception ( a leading 9 can also be fun) but this in not the case with an IPO because of the way incomming call routes are implemented.

If they are getting a busy signal it will be 1 of the following causes

The default incomming call route for any speach has been deleted & the DDI has not been programmed
or the Extention is busy & does not have Voicemail (or the VM is not working)

 

[jonnyGURU]

Thanks. That's what I thought, but I wanted to confirm that with someone that has more experience than me. I don't ever recall having this issue before. And here I was about to change their incoming call routes to -0218 so it would read left to right instead of right to left, but I didn't think that would do me any good.

VM works. Call route is in place. I'm thinking it's an issue elsewhere, but I need to get the customer to quit talking to the telco about it when they don't know anything about the switch.


Dispensing quality rants and mishaps since 1999:

http://www.jonnyguru.com

 

[IPGuru]

run monitor on the IPO to check the callis being presented & hopefully why it is being rejected.