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Thanks a lot Zen216. I appreciate it. A follow-up question. If IVR script is asynchronous, i.e. it does not wait for PBX callback, could you think of an easy way to associate the info collected in step 3) with the PBX callback? What needs to happen is the message that's going to be played in...

High-level flow. My question is how does IVR distinguish between step 2) and step 6) so that it knows to play custom messages? Do I need to configure two separate vectors with different vdns? Steps- 1)Call answered by PBX at location 2)PBX sends call to IVR 3)IVR asks questions of caller to...

Is there a way to convert Microsoft access 97 reports to Crystal reports ? Any help is appreciated.

Is there a way to launch the DHTMl viewer in crystal 8.5 from a C++ application. The application dynamically creates a .rpt file and I want to show it in the DHTML viewer instead of exporting it to HTML 3.2 or HTML 4.0. Any help is appreciated.

I am writing my own application and not using the Avaya's application. It's a part of our multi-channel CRM product.

Thanks a lot for your replies. The second has problem been solved. It was a switch configuration issue. I looked into the first problem a little bit more. It is a coverage call. The problem is I don't have a voicemail setup. so the last guy (Agent c) in the coverage path gets an indefinitely...

I am trying to develop a CTI application using Lucent/Avaya Definity switch and Cisco/Geotel ICM server. I am running into a couple of issues and will greatly appreciate any input. 1) Call rollover - what event from ICM I need to trap to know that a call has been rolled over from agent A to...