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Just seeing if anyone else has any ideas for settings in the SPA112. I have presented the viking option to the customer, but they don't want to spend additional money on something that "worked" before and should work now.

Can look into this. Trying to find a solution that doesn't cost anything additional. They say its not a huge issue, since they can still hear it in the shop and it is not quite as annoying. Our other option is to just bring the old IP500v2 as an expansion and use an analog port on that for the...

We moved a customer to Powered by and use a SPA112 for paging and a bell ringer via SIP. The issue we are having is with the bell ringer and the ring time. Its an older buzzer actually. Is AC powered and loud. The buzzer used to ring for the standard ring cycle when on the old system, now on the...

One issue that seems to have popped up, that may not be related to the upgrade. For the Equinox clients, we now get an error when setting up the client, this is a Windows client. Failed to download all certificates. We are using the auto generated 46xxsettings.txt, no modifications. We have TLS...

Just updated our lab system. Only issue we seem to be having is with Web Manager. After logging in, it just gets stuck on loading. Sometimes it works though.

Having an issue on one of our Asterisk systems with calling a device, a Cisco SPA112 ATA. Call comes in, sometimes it rings the device a couple times, stops then rings the device again. Othertimes, it doesn't even ring the device. Both occasions the caller hears ringing. The device connected to...

We have this resolved now. Just changed the Use Network Topology Info to LAN1 from none under the Transport tab of the SIP line. Strange that it was working fine before that then stopped working, and that some calls went through just fine. Thanks for all the help.

One thing to check, what is set as the call routing method in the SIP Advanced tab on the SIP line? Also is there an SBC at the customers site or is the provider providing anything? What device is at 10.1.20.5 and 10.1.20.9?

Which is why it has stumped us.

Yes, we have identified those and they are allowed through. To clarify, we are getting full RTP through on phones, VMPro is the only thing being blocked.

Well, that is still my team. But we are totally confused. It is just VMPro that doesn't have audio leaving, all the other devices are fine. So we are not even sure what to check at this point. Has anyone else had this issue?

Pulled a capture from the WAN side of the firewall, no audio from the our side. Also ran a capture on a direct DID call to an extension, audio both ways and there is no difference other than only seeing one RTP stream, the inbound from the SIP Trunk. The firewall is a pfSense firewall if it...

So I can confirm it has something to do with ports. Ran a Wireshark mirrored from the port the IPO is on and the audio was heard from VMPro. I will now attempt to capture from the WAN side of the firewall.

I am trying to get a Wireshark trace, but VMWare is being difficult on mirroring the dswitch.

It is from external calling in only. We have verified routes, but I believe it has to do with ports. It just has me stumped since external callers calling into a DID works just fine, just can't hear anything if it goes to voicemail. Would there be separate RTP ports for VMPro?

Thanks. But most of those ports are from IPO to VMPro right? Both are on the same server in this case. I have the RTP ports opened, which is what I would normally think would be the issue in the case of one way or no audio, but we have audio on regular calls.

Thanks for the response. Yes they do have time there and we can playback the greetings to phones. Nothing else seems to have been affected. Yes, we have content there. Yes, have restarted the service as well as restarted the entire server. Not in backup mode. As a note, when calling...

Having an issue today that could very well be a firewall issue. Right now, we are getting no audio from VMPro. Both on auto attendant greetings and on voicemail greetings. The only recent change was to install a different firewall, however, it was working right after that change last night, it...

I am getting an Authentication Error when trying to login some 9608G IP phones to a Server Edition server. 10.1 Below is the monitor trace from the specific extension. 11:34:48 1482913mS H323Evt: Recv GRQ from 10.60.1.62:49302 11:34:48 1482913mS H323Evt...

I honestly don't think this one was working after being in storage. We recently put this chassis/config into production at a new DC location. The 10GE module wasn't used then so didn't really look harder at it, we are now needing to put it into service along with a couple more. I wasn't aware...