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Lol, thanks all ! I don't quite so dumb now ;) Avaya/BCM/Norstar Telephone System Tech

Thanks !! Avaya/BCM/Norstar Telephone System Tech

I don't have a ton of experience with softphones from Avaya, despite working with them so long. A lot of our customers just aren't interested in them. We have a customer with an IPO r 11.0.4, and they grabbed an Avaya Softphone Licence. I am looking for the client software. My god, so...

We are having an issue with certificate regeneration on a customers IP office 8.1 When renewed, the certificate says it is "Valid from 2033 to 2040". I have tried a few times, and given a reboot between attempts. I have confirmed the year on the IPO and PC are accurate. Is there a way to...

thread940-1636942 We have a customer that would like to use the park and page feature, but would like a custom prompt for each user. (Foe example, "Joe Smith, you have a call on XXX") I linked an old thread were they gave a brief outline of how to accomplish this, but I havent been able to...

Problem solved. I uninstalled VM Pro, and then I had to delete the Voicemail Pro folder. After that, I had to search my Regedit and remove every mention of Voicemail Pro. I was then finally rid of the old 9.1.x version, and I was able to install the release 10 version. Avaya/BCM/Norstar...

Hello, Having a strange issue, and I haven't been able to find a solution online on the Avaya Support site or here. I am unable to install Voicemail Pro Client on Windows 7. I currently have the 9.1.x software version installed. When attempting to install R10, the Modify / Repair / Remove...

Thank you all for the suggestions. Just an update. A light bulb went off, and realized I made a stupid mistake. I forgot to turn on SMTP in my Monitors trace options, so I am losing a lot of valuable data. Also turned on DNS. I am going wait for another failure, and then should have better...

I agree, seems easy but the voicemail to email to that user works for weeks, and then fails. Very odd. I'll take your suggestion about the secondary SMTP connector to the IT guy on site, thank you. Avaya/BCM/Norstar Telephone System Tech

Hello, I have two customers with embedded voicemail, that use voicemail to email. One customer is 8.1.95 and the other is on 9.0.3. Every 2-3 weeks, the voicemail to email stops responding, and the customer needs to reboot the system to restore the feature. I have had monitor running on both...

I ran into the exact issue a few days ago on a site with the Portwell 0268. Cost me almost the whole day on site, as we kept defaulting it trying to hit the management port. Try plugging the M1 patch cord into the B2 port. I did this and was successful. We were able to configure the...

Make sure (if you have them) the analog trunks are not also in line group 1 (happened to me once) Avaya/BCM/Norstar Telephone System Tech

Hi Firebird, I actually do have telnet access already and can see all the drives (c thru g) Do you happen to know what drive/folder the voicemail messages are stored ? I think it is d:\Nortel Networks\Voice CTI\FilePool, but I can't confirm. The files there I am not able to "play"...

We have a customer that needs the voicemails pulled from their BCM400 3.7 system, and saved as .wavs prior to changing out their system. Is there any way to copy and convert the files from the BCM hard drive ? I think the voicemails are saved in voice cti/filepool, but I haven't been...

My customer had to reboot the IP Office a few nights ago, and all the passwords reset. Now he is also having issues with Voicemail to Email. May have to wait for the next service pack.... Avaya/BCM/Norstar Telephone System Tech

Another update. Looks like the Voicemail Pro switched from Intuity mode to IP Office mode after the patch as Joe2938 suggested (have a star). Avaya/BCM/Norstar Telephone System Tech

Thanks for the responses ! Nystech, if you could update what Avaya comes back with, that would be great. Since the voicemail codes were blanked (possibly because of security settings as per Okkie26, I'll check on that on my next visit), that is preventing users from accessing any voicemails...

A PSA and a question. I upgraded a customer from 9.0.3 to 9.0.9 to correct a few issues with dialing. The service pack did fix that all up. The next day, the users are not able to log into any other mailboxes except the their own personal mailbox. *17 will just prompt for their password. I...

Found that "NI2_CALLED_PARTY_TYPE=UNKNOWN" on Tek Tips yesterday, but no change. It is a DMS100. Bell came back and found issues with the transporting. So hopefully they can fix it today for my cutover tomorrow ! Thanks for the suggestions ! Avaya/Norstar/BCM/Cisco Telephone System Tech

Heres a new trace. I have 1 PRI in loopback as I am testing with Bell : 11:49:35 3581368mS PRN: LAW=U PRI=2, BRI=0, ALOG=4, VCOMP=74, MDM=0, WAN=0, MODU=6 LANM=0 CkSRC=9 VMAIL=1(VER=3 TYP=2) 1-X=1 CALLS=1(TOT=6) 11:49:35 3581913mS ISDNL3Evt: v=5 p1=5,p2=1001,p3=5,p4=0,s1= 11:49:36...