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hello guys I have a problem due to route overload. RLI entry 0 route 1 entry 1 route 2 when all channels in route 1 are busy, a call should go via route 2, but it isn't. What is wrong?

I have a problem with observation 1 agent. I have configured CLS SPV and key XX obv. I can observe all agents beside one agent. When I try to observe him I hear busy tone. Why? Maybe any flag but I compared his profile with another one and it seems the same. What to do?

I don't know how to set two announcement for ACD 3600 when ACD is busy and when all agents are logout using MMail. --------------------------------- LD 23 I have set IFDN 7800(VM)VM nummber in MM AENI-yes in Meridian Mail ---------------------------------- I did an assigment ACD->AS in "DN...

thx johnpoole. Sorry I am a beginner. I changed ROPT=4 but I don't know where can I do this report (which LD) for my ACD 7200? Sorry for this question but I am very fresh regards Marcin

I read a post "ACD Reporting" (author jortizoconnor) because I need to do the same report, but I can't find report 4 in LD 2 (show each acd agent individually). Is someone who can show me exactly how to do it? regards Marcin

I can't monitor DCH channels despite they are enabled .stat mon DCH MON ON DCH 002 : MSGI - ENBL MSGO - ENBL (UIPE) DCH 003 : MSGI - ENBL MSGO - ENBL (UIPE) commands: .set msgi 2 mon 0 .set msgo 2 mon 0 .rst mon don't help. it happends after upgrade from Succesion 3 to 4. Sometimes through...

I received this alarm:DTM332 70 Alarm description: Digital Trunk Maintanance (LD75) Response: A level 3 to level 2 signaling test has failed for DTSL/DDSL I don't know what to do, when I enable a loop 70 (enl ddcs) and DCH (enl ddsl 70)after few minutes it are down again. I got also alarm...