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Number of "Lost" calls too high - please help
Thanks for the advice hohumIPO. I want to say that we originally had the setup you describe, but ran into issues when we were testing the night before we went live. I will look into it again. One question, though. What sort of parameters would we want to set on the voicemail group? Is there any...- emissman
- Post #5
- Forum: Avaya: IP Office
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Number of "Lost" calls too high - please help
Thanks for the reply! The customer in this case is basically myself and my boss, the company Operations VP. Currently, what we have is actually one group where if the only member is not available, the call rolls to the other group, so hopefully we'll be eliminating that 1-member group soon and...- emissman
- Post #3
- Forum: Avaya: IP Office
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Number of "Lost" calls too high - please help
After being up and running on CCC v5 for a couple months now, we understand there are reporting (along with many other) issues. The biggest problem we are having right now is that when reporting to management just on daily or weekly call volume, the number of lost calls appears high because it...- emissman
- Thread
- Replies: 5
- Forum: Avaya: IP Office
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CCC reports
Is there anyone that can supply a list of commonly-used reports then? I'm basically starting from scratch here and have been reading a lot. In the immediate future, I really just need a daily report (distributed the next morning) of our incoming call volume with basic stats, and the same on a...- emissman
- Post #103
- Forum: Avaya: IP Office
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CCC reports
I'm new to CCC reporting. Can someone please email these to me as well? emissman at chrome dot com. Thanks, Eric- emissman
- Post #100
- Forum: Avaya: IP Office
