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Unfortunately, I can't there is a phone guy working on our system, I was just trying to figure it out. He's opted out my phone so therefore I can't see. I'll get back to you.

Here is what comes up. The new extension that was created was 4985. When I bring up the TN information it has these queue associated with it as well as the TN that tie into. 4985 1860 4 1 5 13 4 1 6 13 4 1 4 9 4 1 18 14 Now, when I look up these TN's I don't see anything by KEY 2. Now I did...

Thanks, as I was checking I received an error overlay conflict. I've never seen this before. Does this mean that someone else is in the system?

I would have to take a look and see what the DN brings up. So are you saying if it looks like what you described, then I would be able to perform this function, or will I still be able to do this? Thanks.

I need to know how you remove caller-id from an acd queue. We had an extension that we disabled and created a new one. Before it would come up with another number with caller-id, now it comes up with the correct number. I want to remove that or give it some other number to display when we are...