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Hi Davr0s Did you have any luck with finding Database tables and fields? If not let me know and I will e-mail you a PDF version

To understand these you will need the Aspect Bible (Database Tables and Fields) Some useful pointers.... Disposition 2 is abandoned (i filter on 2,4,5 for handled and offered however depends on your call centre setup) HANDWS is if it is handled within Service Level as set in System Admin...

Use #8 xfers ;)

There is a product called RTA (Real Time Adherance) which would be the best solution. I have played with exporting the data via a report to a Database however this is very complicated.

Hi guys I have been trying to copy a file to a shared mailbox with no luck. At the moment I am just trying to move 1 file to make sure it works but going forward it will be around 100 a week in different folders. I get stuck at the copyfile part and it says: Run-time error...

Have tried with no luck, The Access Database im runinng is out side of citrix but by the sounds of it yours is within citrix. Thanks

Hi Guys I am currently having trouble sending keys (using Microsoft Access 2003) to a Application on Citrix, I can get focus on it (using AppActivate) however when ever using a sendkeys statement it does nothing, something to note is that the citrix Application does not appear in the start...

excellent thanks ;)

Hi Guys I am currently having trouble sending keys to a Application on Citrix, I can get focus on it (using AppActivate) however when ever using a sendkeys statement it does nothing, something to note is that the citrix Application does not appear in the start bar. Code...

We are on 8.3, thanks for the info ;) its hard to find any documentation on errors messages..

Hi Guys Just found out how to access the Activity Log and noticed the following error come up every minute without fail, any idea what it means? RTB Not Responding

Sorry dont see how UNION will help in this situation

Hi, Im trying to view all info from both tables with links so if one table doesnt have a record the other will still show and visa versa. Im looking at a call centre and the times calls come in grouped by half hour(1nd query) and number of people signed on grouped by half hour (2nd query)...

You had much luck? We have been upgraded to 2003 however dont have permission to change Reg values.. bit confused why the error messages comeup even on a brand new DB with nothing in it at all!

Sorry to hi-jack but how did u get the kit and did it cost?

ill second that andrewhadnett

not sure about directly from the report but you could create a macro add a column and times that cell by 1. ID DATE DATECALC 1 10/01/07 =B2x1 2 11/01/07 =B3x1 hope this makes sense

great, got a little further however get the following error [ORACLE][ODBC Oracle Driver][Oracle OCI]ORA=03121: No interface driver connected - Function not performed. Public Function SQLServerLinkedTable() Dim oCat As ADOX.Catalog Dim oTable As ADOX.Table Dim sConnString As String ' Set SQL...

great thank you, asuming i need to use the below string how would i call it so a list of tables come up for me to connect to? Have searched the forum somewhat and cant seem to find anything other than a ADOX connection but code given doesnt work, error on the "CurrentProject" part...

Im looking to connect to a Aspect Call Centre using an ODBC connection. I can currently connect to our own site as it is configured in the tnsnames.ora file however this file is protected and can not be changed! I have searched high and low and cannot find a solution. From what I can tell i...