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  1. Gitfinger

    Callmaster V set up

    Are the users on the CM5s using headsets? If so, you'll need to set up a Headset button. The Agents then need to press this so that the button-light is on. The CM5s will not assume that the headset is to be used just coz there's one plugged in. Paul.
  2. Gitfinger

    CMS supervisor question

    Have you checked the "Call Centre Admin/Split-Skill Call Profile Setup" to make sure there's a sensible number in the Acceptable Service Level box? If the number of seconds is, say, 2 and all calls wait more than 2 seconds to be answered, your service level will be 0.00% As it's a daily...

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