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Recently our callpilot was hacked due to an employee using 1234 as their password. I have turned off Outbound Transfer but cant seem to remove the phone number. I have restricted long distance calling to all extensions.I can change the outbound transfer number but I would like to have it...

This will eliminate the AA from answering after 2 rings during the day? The CCR tree after 5 pm works fine, I want the phones during the day to ring until someone answers.

I have a client that wants a CCR tree to answer calls after 5:00 pm. During regular business hours it should ring until someone answers the phone. I setup the CCR tree and hours of operation but with the AA answering calls at 2 rings it plays the generic message of "If you know your partys...

I have a client with a CICS. When connecting a clean music source it sounds terrible as background music and MOH. I must have a bad port or is there something that could fix this? Thanks for any and all help.

I would like to know how to determine the number of mailboxes on a CallPilot 100. I know that 10 is the standard but I have a future client that would like to know how many they have. Any and all help would be useful. Thanks

I have two sites that are connected by a point to point T-1. When calling extension 216 from site B extension 216 and 331 ring. But when calling extension 216 from site A which is where extension 216 is at only it rings. Could there be something in the routes that could cause this. Thanks for...

A display of No free lines is shown when trying to dial an extension at Site B from Site A. The sites are connected by a point to point T-1. A destination code of 5 is using RTE:001 with a absorblength:00. RTE:001 is using PRI-A. The programming hasn't changed and I had a ticket open to test the...

I have two locations that have a point to point T-1 to communicate by extension number dialing and to be used for 1 800 incoming calls to reach extensions at either site. When calling in thru the 1 800 number a message of the line or line pool needed for this call is busy, and when trying to...

The situation is this. Company A anb B are connected by a T-1 for communicating by ext numbers and dialing a 1-800 number. Company B just moved and acquired a new T-1. Ext's 200 are at company A and ext's 500 at company B. When calling the 1-800 number which goes threw company A the customer...

Working with a Nortel MICS release 6.0, would like to block the company name on outgoing calls. Their local area provider says they cant help them. Any and all help is useful. Thanks.

Again how do I assign an Agent ID number.

How do I assign a Agent ID number to an extension? Thanks for any and all help.

I have a client that says when on a call and a call comes in on another line the ringing is heard on the handset to indicate to the party on the line that the operator needs to place them on hold to retrieve the second call. And that suddenly this feature is not available. How is this done? I...

Thanks for the help guys. Sorry that it took me so long to respond, I've been busy. And yes this is a Call Pilot. To answer your question senk1s the business would like a second CCR tree for the weekend (Sat. and Sun.) only.

I recently started working on CCR trees and have a tree setup for a client. Now they would like a second CCR tree to be played on Saturday and Sundays only. Can this be done based on the time schedule or is there another way? Thanks for any and all help.

I will be moving a DBS 824, do i need a male of female Amphenol connector for the ext's? Thanks for any and all help.

Thanks for the response cwc3. But I found that it requires a specific ring pattern on the port for that specific cordless unit. I found it and fixed it.

We had an EnGenius SN-920 Ultra cordless phone connected to our Panasonic DBS system. We wanted to replace the unit with a En Genius Dura Fon 1X cordless phone. The unit rings when calling from another station but does not ring on incoming calls. The ring setting is on High but when we change it...

I found feature 989 for the Call Pilot. I hope this works.

Is there a way to record a call to V.Mail during the conversation?