I am being instructed to use ACT!6 for CRM purposes. I do not find it user friendly and almost anything you want to do in Act can be replicated in Outlook.
Microsoft have CRM package - I have not evaluated but it will probably interact with Outlook much more easily.
I'm having difficulty linking messages into ACT!6 when using Outlook on Terminal Services. The software performs satisfactorily whe used on PC based machines on LAN: However, it "hangs" when trying to attach the message to a Contact.
Have seen indication that TS does not like software where...
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