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NEC IPS 2000 IVR Integration
We are implementing an IVR that will front end our existing customer service ACD group. Calls will initially be answered and served by the IVR and zero out calls will be routed to customer service. We would like to use our existing CallCenterWorX MIS 2.08 that is in place to measure IVR call...- Michaelone
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- Replies: 3
- Forum: NEC: PBX solutions
