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Hi Everyone, I'm not familiar at all with this switch but I might be involved with a Genesys + iS3000 project in the near future. Has anyone integrated the iS3000 with Genesys CTI and if so were there any particular problems that I should keep in mind? Is the Call@NET CSTA interface enabled...

Hi, I've got a E420 with 2 PCI Quad ethernet cards installed alongside the onboard ethernet. Three adaptors have been configured, hme0, qfe1 and qfe2. How do I know which physical ports qfe1 and qfe2 refer to? Hope someone can help.. Thanks Paul

Hi, Can anyone tell me whether it is possible for a E4500R to have a redundant power supply. Chrs Paul

Hi, I work for a company that currently has several large call centres and a couple of HQ Offices using Definity equipment of varying sizes. All sites are currently contracted to Avaya for mainteance but I'm considering whether or not we should move to a third party. Can anyone provide us with...

ScottyJohn, In order to route the call to a mobile, you must first route the call to a VDN with a vector attached containing the Mobile Number - Right ? If this is the case you could set the VDN to measured and although you won't see which LogonID generated the violation you will be able to...

Hi, Our company are looking at entering into an agreement with a company to provide us with tarrifed teleconfercing facilities. As we are quite a large firm I'm wondering whether it would be cheaper to purchase a Teleconferencing System. Does anyone have any information on this kind of thing...

I'm also looking into CDR purchase, we're using an ADM and Hyperterm at the moment but I've got clearance to go out and buy a new toy! Does anyone have any experience of the following software: Tiger - Tiger Communications. Emerald XP - Solitaire. Any comments on them would be appreciated!