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cheers - I'll try that and get back to you guys

hi well it works partially - I don't get the "Acrobat PDF File Format is having difficulties" error anymore - but I still get the "Error Loading Plug-ins - Adobe Illustrator" - think the exe file might be corrupt - gonna copy a one off a colleague

thanks will try this - but it's worked with nortons since I installed it 18 months ago

thanks but I still get same errors

thanks I'll try this - one last option is to format my HD - which is the last option

from the main icon on desktop - loads ok till it comes up with the error ""Error Loading Plug-ins - Adobe Illustrator.exe

unfortunatly - I'm not using ATM - just fonts loaded into my pc font folder

this didn't work

cheersd will try this

Hi - thanks for the quick reply - atm working on a pc not a mac - so I'm not very pc techie - where would I find the prefs on a pc? - if I was on a mac that's the first thing I would have done

Hi all - I've been running Ill 10.03 for about 18months with no problems - when it crashes - now when I try to start it up I get the loading screen - it runs through the usual checks then I get this "Error Loading Plug-ins - Adobe Illustrator" - when I click OK to continue I get this "Acrobat...