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We have had an Avaya IP office for over a decade now that finally bit the dust. We are waiting on the new system to ship with a temporary CME system in place on an old Cisco Router. Everything works great except our Bogen ADP1...

I would also like to one day setup an internal fax server where users can fax from their emails. To do this everything would need to go through my digital PRI currently in place. I got an email from an engineer at AT&T yesterday saying they were escalating the ticket. Also, VoIP Numpty...

I wish it were that simple. We have about 50 DID's that are used for faxing. We have a FaxFinder server and when someone receives a fax on a number it goes through my IP Office, then to faxfinder where it is emailed to the appropriate recipient based on the number.

I changed them back to phone. Still no answer or fix from AT&T. I received a fax yesterday that tried several times and ended up failing with the following errors: bad line conditions or incompatible fax machine, error (a0) Your fax failed because bad line conditions or incompatible fax...

Ok I’ll set that back. Thank you! What about the modems in my fax finder? They are connected to ports on the same module in my ipoffice. Those ports are also set as “fax” in my configuration (these were set by vendor almost a decade ago).

Actually, when we were troubleshooting I noticed it was set to Phone, so I changed it to fax, actually. I should change it back?

I've been on the phone with AT&T for almost 6 hours today, been transferred to 3 different techs at different tiers. Anything with more than 5 pages would fail. They traced the call and noticed it was dropping with a code 200 (successful). So they think my IP office is dropping the call...

I would be surprised if they didn't support faxing. They have been 'working' on the issue for over a month now. In fact last night they did some work with brought down the router momentarily and then brought it back up. I then got an email saying "Try now" (that's all they ever say) and it...

I believe it's an IP device that simulates a PRI. In my demarc there is a cisco router that AT&T put in when we upgraded the circuit (they replaced their old one). From that router, one port connects to my Firewall (for internet) and another goes to my IP Office. I'm usually only...

Well I turned speed down to 9600 (even tried 2400) but with no luck, even with ECM off...

Is there something I can say to AT&T to convince them it's their issue and point them in the right direction? Thanks by the way!

We have an older IP Office 500 (no longer supported but I may call old vendor if I can't get help here) for a small office (20 people) that we've had for a decade. It's worked perfectly for what we need. Back in April we migrated to a new internet circuit (AT&T Ethernet IP FLEX BVOIP service)...

Great! This sounds like our answer. We forward voicemails to emails, so in this case I have a mailbox group I can forward the hunt group voicemails too. Thanks!

I have a huntgroup that currently only has a single user in it. When I forward a call to the hunt group it rings the user, but never goes to their voicemail. It just rings and rings. How can I tell the huntgroup to send to this user's voicemail after so many rings? When I call the user...

Issue resolved! Once I entered an email address in the control panel option (it was originally empty) it works great! Thank you SO MUCH for all your assistance on this!!!

It requested a restart of the VMPro server when I made the change. I'll keep you updated. Thank you!

I think we are getting close. The setting in control panel had the address to my old email smtp server which was incorrect. I changed it but it still is not working, but there's no email client installed on the server. I'm going to install a client and see what happens. Thank you for the...

It is the same OS version and IP office version that I was running before I migrated everything to virtual machines.

I didn't see anything regarding SMTP under the GENERAL TAB (though the 'DEFAULT TELEPHONY INTERFACE' was set to 'INTUITY' instead of 'IP OFFICE'), but under MAPI the setting that said "USE EMAIL PROTOCOL" was set to MAPI instead of SMTP. I changed it but it still hasn't sent an email. I'm going...

I have not re-enabled SMTP. I literally copied and restored the VM Pro database to the new server. How do I re-enable SMTP? I'm looking at it now