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  1. breckie55

    Creating running total

    Thanks so much. I started over and it worked fine. Not sure what the problem was, but it's good now.
  2. breckie55

    Creating running total

    Thank you both. I tried both ways and pretty much got the same result. The problem now has to do with managing the structure of the database. I want to be able to capture a single ticket a couple places. If Rep1 has a ticket escalated to him on Jan. 10 and he escalates it to Rep2 on Jan. 12...
  3. breckie55

    Creating running total

    I am new to using Crystal Reports and want to thank you in advance for any help you can give me. I'm working on a report that is to calculate the amount of time a ticket is open from its first escalation to close date. This summary need to be broken down by representative and needs to produce...

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