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OK guys - here's the advisory from Nortel ================================================ Solution Detail Intercom key locks up intermittently. -------------------------------------------------------------------------------- Problem Description Fact: Business Communications Manager BCM...

Thanks BIV343. The lockup happened again this afternoon so it looks like I'm going to have to trawl throughthe handset button options to see if there is a rogue one about.

I have exactly the same problem. Our maintainer has been working with Nortel on this but it isn't looking too promising. We have installed all of the latest patches advised and have even removed a corrupt skillset, rebooted the BCM and reapplied the skillset as apparently this was preventing...

Sphoneman and Teleplop - thanks for the feedback - much appreciated. I have been verbalising with the vendor Sales Rep today. The answer for the distribute timers is to put them so far in the future that they drop over the edge of the planet - out of sight and out of mind. Hmmmm. More...

Katzeye1, You could assign each customer as an agent in their own right in their own group. This would mean that they can go to any room and "login" to the BCM. Offer them an I.N. number pointed at the incoming circuit and assign it to the group - any outside calls will go direct to their group...

Hi, I've just bought a BCM400 (ooooh) and it is poorly (aaaaah) in as much as it doesn't do what the programming for groups says it should. The system is setup to ring an agent's phone for 4 rings. Problem: the customer hears 4 rings but the agent hears 3 rings. Where is my 4th ring - the...