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Thanks everyone for your suggestions. We ended up doing a system reboot last Friday evening. We haven't had the problem since. Before that the problem was occurring about once per day. Bob

Yes, the announcement in step 7 tells the caller to call back during normal business hours, then the call ends. I've run a trace on the vdn and vector, but while I've watched it, everything worked normally. This strange occurrence only happened twice out of the many calls that are processed...

Here is the vector logic: 01 goto step 7 if available-agents in split 11 < 1 02 announcement 3401 03 queue-to split 3 pri l 04 announcement 3402 05 announcement 3403 06 goto step 4 if unconditionally 07 announcement 3405 The agent in hunt group 3 takes the call, but...

Has anyone ever seen this - an agent picks up a call in the queue, but the vector continues to cycle through its logic, as if the caller is still waiting in the queue. Both the caller and the agent can hear the announcements playing while they are talking. This happened once yesterday and once...