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  1. Gidralisk

    TAPI: agent loggon

    Hello Can we to loggon agent on phone remotely by TAPI with phoneset on on_hook (without pickup) state? Or mayb? control ACD keys for loggon on phoneset without manual activating the phone set too? Thanks Pavel Demchuk
  2. Gidralisk

    Skillset real-time display: Avg Ans Delay

    Hello The question is about calculation of Avg Ans Delay in Real-time display by skillset. As I know this value is getting from Avg Ans Delay = CallsAnsweredDelay / CallsAnswered I am interesting in including incomming network calls to calculation of this value? Big thanks! Pavel Demchuk
  3. Gidralisk

    IVR with FAX

    I whould like to know, if caller came to IVR may I set in some of IVR menu items a selection for "Sent Fax to 1 user","Sent Fax to 2 user"

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