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ACD supervisor
Hello! I am a ACD supervisior, and I was told when the ACD was put in that you could force an agent to answer calls. I have several agents that stay in "not ready" or "set busy." I have asked serveral times for instructions on how to force the agent into "ready" and still have not received...- Carolinagirl8838
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- Forum: Nortel: CS1000 (Meridian) systems
