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Ghost calls with CTI application
Actually traditional IQ doesn't have a collate time attached to it, which allows the network time to determine longest available agent at both sites. I don't believe traditional creates a "reserved" state, which, in my situation is triggering the app to pop.- AKrisinger
- Post #6
- Forum: Aspect contact/call center solutions
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Ghost calls with CTI application
The app is popping on the virtual call. We have a sent connect in the CCT but with NIQ-IP, an agent goes reserved when a "race" scenario is created, thus creating a "ghost pop" when the call is sent to the other agent. Does the CCEM actually flag when the call starts with an agent? Or does is...- AKrisinger
- Post #3
- Forum: Aspect contact/call center solutions
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Ghost calls with CTI application
We have NIQ over IP and one of our CTI applications (internally developed) is popping on the virtual call, when the agent goes reserved. Has anyone dealt with CTI apps over IP-NIQ?- AKrisinger
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- Replies: 7
- Forum: Aspect contact/call center solutions
