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  1. rginter

    Skillset offered doesnt equal Answered + Abandoned

    The call has received another type of treatment - routed, terminated. Add your other treated calls to the answered and abandoned and they should equal your offered.
  2. rginter

    Reporting errors in Symposium with an overflow

    I am getting ready to set up an overflow on my main queue. Before I do this I want to understand what happens in Symposium world with the reporting. Currently, the call will hit the primary, go to the secondary script, check a whole lot of things and get assigned to a queue with priority and...
  3. rginter

    "Hunt Groups" and call routing

    Thanks to all of you for the tips... Your help is appreciated. Happy New Year!
  4. rginter

    "Hunt Groups" and call routing

    Hi to all, Hope this doesn't sound like a silly question... Can I do this? I want to send a call from a specific CDN to a set of DN numbers - where the agents are not logged in - offer the call to the DN and if no one answers, send the call to the next DN until it has completed every DN on...

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