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I have a BCM 3.0. Voicemail is down and I can't access it. Reboot doesn't help. Does anyone think the hard drive needs to be replaced? Any idea's?

I have to do an upgrade on a Mics 3.0 to 7.0 I have the upgrade kit with the 4.1 and 7.0 upgrade tool. I want to know if I'm understanding the instructions. 1) Power Down and insert the 4.1 upgrade. 2) Power back up and wait for display to read insert mics. 3) If no error codes power down. 4)...

I have a customer who is getting phantom ringing. Short ring burst. Nothing showing on the display. Vmail is not answering. Its very weird.

I have a BCM 3.7 at a customer site. The call center was working fine. Now all of a sudden the customer cannot process the calls to generate the reports. Everything else works fine. You can see the agents logged on and off. You can see how many calls were received. I download a patch from...

THe first port is bad. I got the phones to work on the 2nd and 3rd ports. Thanxs everyone for your replies.

I cannot get the t7406 cordless to talk to the base. I can't even see a signal on the phones. Any ideas.

I just installed a Call Pilot Mini on an option11. When the customer logs in to get his messages there is no envelope info given. Is there a way to active it. All vmails I have ever installed plays the time and date of the message.

Go to telco features under each set. Make sure all the settings under there are set.

Does anyone know a back door to reset the password for the unified manager. I tried all the defaults and they don't work. supervisor - visor supervisor - PlsChgMe! ee_admin - eedge We think a former employee got into the BCM and deleted or changed the passwords. I'm just asking...

I have a BCM w/call pilot. Getting message for you and there are no messages.

jdavid99, Thanx for your help. The remote package was set at 00.

Try: ee_admin pswd: eedge

jdavid, Thats all in there. I have my call routing done and I have programmed the remote gateway. My voip pool is B. If that wasn't done wouldn't I have a problem when dialing 4 digit. Answer me this. When I dial my 4 digit ext to the remote site it looks at my routing table. When a DID comes...

I have a BCM 400 3.6 at the main location.At the remote sites I have BCM 200 3.5. I can call 4 digit no problem over the network. When a 10 digit DID is called for the remote sites I get a fast busy. I checked dialin plan and that looks fine. I'm missing something. I think I'm sending the wrong...

Check your forward no answer prompt on ext 225. If you have any ringing line appearances on your exts you have to offset your FNA. {ie: If you want the greeting to pickup after 3 rings then set your FNA on your sets to 4.

I have not ruled out the local co,but you know them. I didn't look at ISDN alarms. I have looked at the Event Alarms. What I don't get is that this can go a whole day without a problem. I believe that this is a telco problem,but I can't prove it.

This system had 16 analog lines before. The PRI install is new. I am set up for decending opposite the co.

I have installed 2 PRI's on a norstar with mics 5.0 xc. Both PRI's are in pool PRI A. The cbc are set to min 0 and max 46. There are 2 6 port combo cards in slots 1 and 2. Both PRI's are programmed as B8ZS and ESF. Both PRI's have XO communications as the T1 vendor. So heres my problem: When...