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thanks for the tip on Alpha-American. I'll look ito it. As for RW/RR,you are correct it wortks fine. I agree about not fixing it if it isn't broken. That being said, more and more I am requested to install RW/RR on individual managers / supervisors machines so they can run reports at their...

there is a help file on aspect's site that is designed to explain the acc logs. It is fairly handy when diagnosing problems. I have not been to Aspect's site in a few months so I could not tell you where it is, but if you cannot find it I can e-mail you a copy.

Yes I have talked with Aspect and my local tech. Neither have a copy / support it. I can't say I am shocked as it is about 6 years old and the most of the customview product line has not been supported officially for years. If I come across a copy that's great. If not, oh well. I explained to...

Does anyone happen to have a copy of the pagem program that goes with the old Customview Telecaster software? The call center I work in just got a new Director and he wants to get the pageing feature of the telecaster system running. However my predecessor seems to have lost the install...

Yes that works. In RW I can manually log onto the server, but it keeps bringing up a dialog box asking user name / password /server. It did not use to do that, the reports would automatically connect when run in RW. If i do not try manually that is when I get the ODBC - ORA error. I'm beginning...

well I've tried what you suggested- all to no avail. I can run the report in RR, but for some reason RW will not connect. it just gives that ORA error. I tried other reports and recieved the same result. This is actually fine since it is for a manager that only needs to see the information, not...

thanks for the tips. I'll try to redefine the ACD. Everything else I had gone over. tnsping gets a result as well. It uses the standard dictionaries, but I'll see what happens in dictionary designer.

Here is one that will make you dust off the cobwebs. I have a machine that uses RW. It has been working fine, however yesterday I went to open and write a report and recieved this eror: ORA-12154: TNS could not resolve service name. this is an XP machine that had been working fine. it had all of...

I am not clear- you do or do not have Director? if you do then I thought that director/ producer came hand in hand? You might want to contact your account rep about that.

Does any one know of a good way to determine Trunk utilization over a period of time? I need to determine if a tie line we have between the ACD and a PBX will be able to sustain a projected rise in traffic. We are still using RW/RR on an 8.4 switch. looking through the " canned" reports i do not...