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Hi Does anyone know if its possible to customise a Call Profile Daily report to report on intervals? I suspect that none of the database items are part of I_tables and so the answer is no. But I am trying to get skill call profile data for a specific time of the day so if theres another report i...

thanks Bleebrant, I extended the min message time and now it works better....many thanks for you advice. A

Thanks Bleebrant for the reply I'll try that later today and let you know the outcome. A

Hi I have a release 2 Intuity/Audix integrated by mode-code to an LSP site which is running CM 5 the issue is that if a caller drops from a mailbox before the end of the greeting, the MWI is still being set to on for that m/box... therefor users think theres a message when there isnt, and are...

yes the agents make mainly outbound calls and the same agent will sit at the same station. A trace of his ID over 5 hours will show both 5 and 11 dialled digits these could be on consecutive calls? Its weird, It cant be the ISDN as the full number is always seen at the station, this leads me to...

Hi I have a strange issue on CMS R15, where the dialled number an agent calls is not always showing in the agent trace by location report. Sometime it reports the whole number[11 digits] and sometimes it will report only half the number [first 5 of an 11 digit number]? Theres only one ISDN route...

Has any one come across this issue in CM5? I have stations that have cover paths configured to send un answered calls to cover answer groups with 5 phones in. If they dont answer the call(internal or external)then it leaves a missed call in all the cov ans members station logs......they then...

Does anyone know if Avaya or a third party do a phone which will allow the handset to stay active while using the speaker button?

Hi Can anybody tell me the meaning of the capital "A in a box" icon which appears on the topline of the 4621 screen when runnng vpn firmware, my guess was that it stood for "active tunnel", but what do i know! any sensible offers will be greatfuly accepted?

Thanks Bud I have a similar issue the 4690 is on and LSP and the gatekeeper is the S8500 on the core site. The phone aquires its ip address, subnet, gatekeeper and tftp info from the local DHCP, then I see it ping the TFTP , then it initialises and drops to " Discovering..." indefinately.So it...

MCP2000 Did you ever get a resolution for the 4690 "discovering"?

I have not seen this problem before. I would try to re install the Asterisk, check version levels for latest. Your download could of been corrupt or not installed clean. best of luck

Thanks Chkbrt About a month ago i used this thread to set this up. And for 90% of it it works fine. But, the Asterisk is connected to 1 ACM which has a h.323 connection to another ACM, this in turn has a LSP Gateway connected across a WAN which houses the E1 circuit used for PSTN calls, its...

Redphone I saw this myself and have already tried the different options in both the route pattern and the ARS table. The clue that I find more important is the msg that states there is an unrecognized Layer 1 protocol. This seams more fundamental to me. I am wondering if the Protocol of h323 at...

Hear is a trace i have taken of the attempted ISDN call to an 06 number:note that is should be read from bottom to top. 1 16:40:32.535 71 ^^^^^^^^^^^^^^^^^^^^^^^^manual_disable^^^^^ GAP.00001 2 16:40:16.010 60 4001080f ==> REL_COM crv 1_6420 bad ie content ! D-channel port...

Can anybody help or point me in the right direction as i think I have a configuration mistake somewhere? I have an Asterisk server with SIP Phones attached, this is connected to Avaya CM 3.1.2 using h.323 trunk. This CM 3.1.2 is connected in turn to another Avaya CM 3.1.2 via another h.323...

Yes I can confirm. After the reset system 4 the LSP was again visible in the survivable-Processor screen. Avaya had no comment on this action, however the customer has decided to upgrade to cm3.1.2 in the next two weeks, so I an going to try this test again by removing and adding a test LSP we...

This solution is running a 24hour contact centre. I have decided to try a reset sys 4 before esculating this to Avaya, as I know this is the first thing they will ask, So I am covering all the bases. The reset has been scheduled for next Friday as we have a 7 day "change request" window so watch...

Petran I have already tried re-administering but this had no effect. Please note that this is CM 3.1 so there is no LSP Table. Its administered via add/change survivable-processor so you cant pick your position in the list.

I have 43 LSP's with a primary controller of S8710 pair. The CM on all Media servers is 3.1.1 load R013x.01.1.628.7 and this has the update 11640 applied. My problem is that I had to temporarily remove one of the LSP's from the network. Anyway this was fine until I come to reinstate it. Now...