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OK will try but want to clarify a couple of things. We are using Octel 250 for the mailbox and the DN is an ACD queue that has been call forwarded to the Octel Mailbox. The discussion above seems to be providing a solution with Meridian Mail or Call Pilot. We are running Succession 3 so it...

We have an ACD queue that forwards to voicemail and want to be able to have a MWK on a 39XX set light to let us know when there is mail in it. The 39XX set has its own extension and a voicemail associated with that so there is an MWK for that extension and that is the extension that lights the...

After some further discussions with management, it sounds as if something like OTM will be sufficient. Aside from OTM or the Avotus Intellegent Communications Manager suite, what else is out there to manage the PBX and provide traffic and alarms?

Are the modems in your PC's/Laptop's the same brand as the ones connected to the PBXs? I think we have various different modems in laptops/PCs but for the most part I think we are connecting to US Robotics on the PBXs? Could this be causing some of the garbage/slow connect issues that we...

We don't have VOIP at this point but will slowly begin migrating towards it so I guess it will have to be something VOIP ready as well.

From what I'm hearing Procomm is still the standard. Has anyone had any connectivity problems similar to my original post? I take it that they are probably modem related rather than Procomm related?!? The funny thing is that one day you can connect fine and the next day you have issues. Even...

I have been given the task to find a Voice Network Performance/Health Monitoring Tool. We have 28 Meridian PBXs deployed through out our enterprise of various sizes (Option 11, 61, 51, 81). The tool we use today for 12 of them is the Traffic Reporting service from Avotus. We use this a a...

As part of our network image they have installed a Hummingbird product. I haven't played with it yet to see if I can use it to dial in to the PBX's but will be shortly.

We recently upgraded our OS to XP and still use Procomm. It isn't officially supported and I'm wondering if anyone is using anything else to dial into their PBXs? Some of the issues we have and I don't know if they are Procomm related or modem related are: After the handshake, it could take up...

I have been given the task to find a Voice Network Performance Monitoring Tool. We have 28 Meridian PBXs deployed through out our enterprise of various sizes (Option 11, 61, 51, 81) and for 12 of them we have vendor provided traffic stats that are pulled daily. This gives us a historical view of...

I have been given the task to find a Voice Network Performance Monitoring Tool. We have 28 Meridian PBXs deployed through out our enterprise of various sizes (Option 11, 61, 51, 81) and for 12 of them we have vendor provided traffic pulled daily. This gives us a historical view of the network...

Try madmax or MADMAX that was one of the default passwords that were on the systems we have. MTE takes you to the user admin login screen, if you had a dialup access or maintenance terminal you would get to a screen where you have to type the id: maint and put in a maintenance password (the...

janaya - Which site, a or b, do you consider the resident system? Site B, is the ultimate endpoint. It has a mailbox and if you call the DID directly it will either be answered by the user or be answered by the users voicemail. The reroute is invoked at the CO so the calls are not hitting site...

The calls come in on the DID route so no IDC conversion is done. We have separate voice mails at each site.

The call is being redirected at the CO level by the telco. We call it AIN Switch Redirect (in Canada) but I have also heard it called a CLAR (in US. Not sure what that means) and Service Saver. So it isn't being redirected via the PBX. What is happening is we have 8 numbers at site A that are...

I've posted this in the General Telephony forum and it was suggested I post it here. I have also posed this question in the Avaya: Octel forum as well. We use switch redirect to reroute calls from one PBX site to another in an contingency situation and have an issue getting the redirected calls...

I'm not sure if this is an Octel specific question or not but her goes. We use switch redirect to reroute calls from one PBX site to another in an contingency situation and have an issue getting the redirected calls to be answered by the voice mail at the contingency site. Our PBXs are running...

It turns out that this problem was related to Genesys. For some reason the code that Genesys sends to Symposium Link/PBX when a set is Registered is different from the one it sends when a set is De-Registered. We have been told that a fix for this problem should be ready by the end of March...

We use switch redirect to reroute calls from one PBX site to another in an contingency situation and have an issue getting the redirected calls to be answered by the voice mail at the contingency site. Our PBXs are running Succession 3 software and we use Octel for voice mail. If I call the...

We have run into a problem with M3900 sets is as follows: Two people are swapping workstations. One has an M3905 phone, the other has an M3903.  The usual practice would be: ·         OUT the M3905 in software (the ACD set) ·         MOV the M3903 ·         New the M3905 (the ACD set.)...