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Hi There, Does anyone know if there are other vendors (besides IPC) that can support IQ/Max turrets. Thank you

Hi There, Does anyone know where I can get a visio or powerpoint image of the chassis and slots of an MG1010. Thanks

Hi There, I am trying to find out what licensing i have available on my CS1k and on my SMG's. How do I go about finding what's available in terms of, what type of phones I have programmed to what system and how many licenses i have left. In rls 5.5, i was able to do an SLT to print out...

Hi There, Why is it that when I print out an SLT on my CS1000E and perform the same on an SMG, the license counts are not the same? Should they not be the same considering they have the same database? Please let me know.

Hi There, Is there a way to assign a voice segment to a call variable within a script? I receive an error stating (A set cannot be assigned to a Call Variable in an Assignment statement)? Thanks

Hi There, Could someone assist me in determining the difference between Global Variables and Call Variables and when to use either or? Thanks

Has anyone attempted to get the Password change service working in CallPilot? I've inputted all the settings according to the NTP's but don't know how to access the password change service home page?? Any suggestions???? Thank you.

Hi There, Does anyone know the sequence to factory reset a 2033 IP conference phone? Thank you

Hi There, I am in the process of installing a CC7 co-res server(s) with the HA option (Active and Standby server). I have also tied CC7 into CallPilot using IVR ports for messaging. I'm having an issue where these IVR agents won't acquire and the MasLinkHandler keeps on flapping up and down...

How do I print out passwords in release 5.5 In LD 22, when I issue the print command, it only prints out the login users but doesn't tell me the passwords associated to the accounts. What command can I run to show me what password is set to what account? Thank you,

Hi There, I have to install and program 500 phones and would like to perform this task well in advance through a Procomm script and execute on night of cutover. I am just figuring out Aspect scripting but does anyone have examples on how to setup this script? I also need to have a script...

Hi All, My Callers/Redial list on the Nortel 1140 set is non functional and is providing the following error message: Web Error. Server error, Try later.... Does anyone know how I can trouble shoot this error message. Everything is setup correctly in the element manager. Any suggestions...

Does anyone know where to reset the 1140E set to factory default settings? The Nortel website tells you what codes to punch but doesn't tell you where to enter the information. Thanks

Hello, Need assistance in finding a document on how to auto provision many sets (1140E) using a TFTP server. I have to deploy about 200 sets and would like to know if there is an easier way of programming as oposed to going to every set and manually entering in the data. I am having a hard...

Would anyone know where I can find an error log or alarm log document for CallPilot 5.0 that would explain messages in a bit more detail? I am looking for the document similar to Meridian Mail Seer messages. Is there such a document? Thanks

Hey All, Could someone assist in programming a phantom loop on a Meridian switch (Option 61C). I have the software pkg but would like to know how to view and program the loop. Thanks

We currently use PhoneMaster for regular MACs. Depending on what you want to do with the software, it does all MAC tasks. We may be transitioning to TM in the near future.

Hi There, I am hoping someone can assist me. I currenlty installed the Symposium Express 4.2 client on a P4 laptop running XP with SP2. I am receiving errors when trying to access Real Time Agent Display as well as running reports. The error that I am receiving is: Unable to register data...

Hey DancingDave, Thank you for your assistance but I cannot seem to find the reports.pdf that came with the install. Do you know where I can get this pdf document. Thanks Steven

Hi There, I am trying to find out what the difference is between Average wait on Hold to Average Answer time and the definition for both. I also would like to know if there is a book stating how each canned report is pulling the data and how the formulas work within each report (what criteria...