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We have been using the Nortel CSE1000 for over 5 years with the 1140E phones. We recently ordered a batch of phones for new users that are the same model number as the old. We noticed that the boot sequence for the phones was different It went to Waiting for CFG Data S/W version...

We almost have our Softphone installation working. We switched from the Nortel VPN box to a Juniper one. The tunnel appears to be working fine. All users have been able to connect through the tunnel and to bring up the Avaya Softphone version 4.2. Everyone can get dial tone and place a call...

I have a CSE1000 with T-1 lines as IP trunks to each of 3 different BCMs. The phones on the CSE 1000 are 3xxx and on the BCMs they are 5xxx, 3xxx and 4xxx. I can forward calls from the CSE1000 to each of the BCMS The CSE1000 numbers are DID numbers. When on one of the BCMs, I can 4 digit...

We have two PRI lines, one is used for incoming and the other for outgoing.

Our CS1000 has been running fine for a number of years. Recently we have had random occurences of noise on incoming calls from the PSTN. I have not discerned any pattern but the noise is always with our receiving (listening). The other end does not have any noise. The noise is like a bunch...

I have actually tried to use Softphone 3 and 4. We do have a license server. It was working fine and then I unregistered one of the Softphones and was not able to get connected again. We are only using IP phones. My next step is to see if I can still connect a 1140 or if that will give...

I have been in the process of getting the Softphone to work with our BCMs. We have 4 sites and I had been successful. In our lab, I have added 2 Softphone and was trying to add a third when all of a sudden I got a message that the server was unresponsive. When I checked the alarm log of the...

I have not--because I do not have one and believe the problem is with NETDIRECT and windows. It works fine with Windows XP but drops server with Vista and 7.

Can you determine if the Keep Alive is being sent back to the i205 or is the VPN not picking it up for transmission and if so--why not. We are working with a contractor that was supposed to do this turn key and they have opened a ticket with Avaya and hopefully they can provide some insight. I...

So its not just the Nortel VPN, unless they repackage the Juniper one which some companies do. Would be interesting to find out. When you say Wireshark shows the keepalives going through is that the the softphone side of the tunnel, or since you say going through it must be on the CS1000 side...

Its actually a Nortel that they now call Avaya because of the purchase. It is a 3050 running version 8.0.3.0. What software version are you using. The VPN tunnel really works fine--the problem is the interfacing of the Softphone app to the tunnel interface while doing the Keep Alives with the...

Personally I do not think it makes any difference whether you use a Nortel (oops excuse me Avaya) Gateway or not. The Softphone should just send the packets through the tunnel. We did not testing awhile ago using a Juniper box,which seemed to work but we stopped because of the licensing need...

What are you using for the VPN appliance for access. We are using the NORTEL vpn ssl server but I do not believe it should be required and that any VPN ssl server should work. We are using a contractor to set this up for us. Personally at this point I would get a Juniper SSL/VPN box and try...

I ran the PINGs for over 5 minutes with no drops. Also while the Softphone is connected, if I make a call and the Softphone loses connection to the Sigserver the call does not have any notice of it. One other factor is that on Windows XP there is no problem leading one to believe it is a...

Does anyone have the combination of the Nortel 3050 version 8.0.3 working with the Softphone in a windows 7 environment.

I have the firewall turned off on a Vista Machine and the problem is still occurring. I would say it stays up for about 1-2 minutes and then stops working. After another minute it realizes there is no connection and tries to reconnect and is successful. This does not happen on an XP machine...

Definitely agree it is with the VPN tunnel somehow. what is really strange is that with the Softphone up we can make a call and then if the Softphone resets there is absolutely no indication of it on the call showing the Tunnel integrity is still there. Gotta be a Windows thing.

That did not solve the problem. Some other information is that the problem seems to be between the Softphone and the VPN tunnel. I tried the 2050 directly on the TLAN with VISTA and after 30 minutes still no problem. When going through the VLAN it occurs in a couple of minutes. There is...

I am using Release 3. The company I am working with tried 4. something with the same results. I installed it on a XP machine and it so far appears to not exhibit the problem. When it stays connected, it is working fine, but the 2050 app keeps losing the connection to the server and then...

We have just had a Softphone install completed to a CS1000 using the Nortel SSL-VPN box. The Softphone comes up and is working fine for a couple of minutes and then it loses the connection to the Signalling Server. The Softphone reinitializes and the connection is reestablished. If a call is...