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  1. phoneguy847

    IP Softphone

    Did you check sys-parameters customer options there are some ip settings there that have to be set (usually by Avaya). They are p 1 max # ip stations; p 3 ip stations set to y and p 9 complete max ip registrations by product id. And if you have ip trunks there other settings there for trunking.
  2. phoneguy847

    Migrating reports from 8.5 to 8.8

    Sorry, I can't be more help but when we went from 8.5 to 8.8 about 1.5 yr ago we were told at the time the was no migration path available. But it wasn't a concern of ours because we never used the 8.5 reports.
  3. phoneguy847

    25 pair cable between PBX and Logger?

    I assume you're talking about a digital logger. You might call Nice and request a Technical Note # 0254 NATI-CCA-to-Impedance-matching-adapter cable. It gives a great diagram. Here is a simplification from the logger to the impedance adapter less than 500 meters is male at both ends from the...
  4. phoneguy847

    CMS real-time custom report

    I'm a little confused with your question so I hope I don't make this any worse. In terminal emulation go to custom reports/edit report. If you can find the report you can check/change the report access to global from private it defaults to private. Also this should never be done under the...
  5. phoneguy847

    Reason Codes/CWC & CTI API's.

    1. i don't have any experience with this 2. CWC is call work codes which is something completely different but any of the other names i've heard used. A more precise name would be aux reason codes. In an EAS environment the reason codes break the aux time down further for more precise...
  6. phoneguy847

    skill levels

    the skill levels go from 1-16 with 1 being the highest

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