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Skill Based distribution/greatest need
Currently our contact center is divided. Part of our contact center is on "Greatest Need". While a third of them are on skill based routing with skill levels. During heavy volume there will be a need to assign those agents that are on skill based distribution one or more of those (Greatrest...- darcie
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- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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Can anyone identfy this CMS System Error
Multibus2, Thank you for your help. We recently had to replace the card. Once I reconfigured (boot -r)this appeared to take care of the COW errors and I also had to reconfigure the swap file to eliminate the 83 percent disk full. Again thank you for your help.- darcie
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Can anyone identfy this CMS System Error
MenanceEnnis, Thank you for your reply I will check out their website. We recently had to replace the server so that very well might be the problem.- darcie
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Can anyone identfy this CMS System Error
I have several COW System Errors that have occured these past few days. I can't seem to idenitfy them using the help function or Avaya's web site. The error code is 2800, the exact verage is Cow System Error: PCH = 0 : Any help would be appreciated. Thanks- darcie
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
