I've been asked to help analyze customer service survey results.
Here is a sample of the data.
Q4 - Q9 relate to specific questions that the customer answers. They can score Q4-Q8 as 0,3,6,9,12. 0 being Unsatisfactory, 12 being Excellent.
They can score Q9 as 0,10,20,30,40. 0 being Unsat, 12...