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hmm is there no possibility to look, which actions was made in one call ?

Hi at the moment i process every action in ag_actv order by row_date,starttime,wmode_seq for each agent and compress it to one Call with different attributes. My Problem is to porcess a broken sequenz, the complete procedure cannot find any assigment to a call. i want to create an external...

in which table(informix) can i see which skill/split an agent has ? i want to query a summary of each user with their skills.. can anyone help me ? thanks

Hi all i try to find the classification from vdn to vdn name.. the same by split nr and split name. in the informix database, i cant find any relation.. can anybody help me to find where i can find the names of an vdn or an split in the informix database ? thanks Greetz

sorry bad thread :-)

Hi all i try to find the classification from vdn to vdn name.. the same by split nr and split name. in the informix database, i cant find any relation.. can anybody help me to find where i can find the names of an vdn or an split in the informix database ? thanks Greetz

Hi we use an Avaya Definity with Avaya Centre Vu We need an external Call History to represent the Call Flow better with Centre Vu Reports Anybody have experience with Call History based on the Informix Database ? i have try to create an ECH based of call_rec and ag_actv table, but the result...