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As it was shipped 2 years ago, 6500 server had a basic autoattendant application pre-installed. It allows users to dial e.g. 0 and hear 'Who would you like to call?', then say a name and a surname of a person, or a department, to call by name. It also had a basic voice veryfication - damn good...

Thanks, Simon I never thought of Day and Time Assignment in respect of switching a route. Although most of carriers offer flat rate these days... I am trying to implement a trunk to a cellular network with all sorts of tariffs for inbound and outbound calls terminated on a private PBX, the cost...

Chris, You mentioned a 6500 'in the pipe'. I don't think Mitel sells 6500 these days, it is a Unified Messaging Server 6700 if I remember correctly? 6700 would do nicely with your AD, but is 6500 Applications Sever a dodo? Basically, we bought it for Nuance voice recognition platform (in fact...

Please can somebody advise on E1/PRI d channel? Reference says it uses timeslot 16, but in a card that provides 31 channel, what is the position of the d channel. Is it 16 or 31? Thank in advance Richard

I would much appreciate any comments on the following: Briefly, we had an old dying analogue PBX and when it came to look for a replacement 2 years ago, we made a decision to go for packet voice, the market being populated with all makes of VoIP and Voip-capable TDM PBX. As it turned out, Mitel...

Dom I do not think there may be an issue with packet voice on LAN of 120 hosts (+ 120 IP phones). From my experience: this is roughly the number of hosts on our LAN, there is a central layer 2 switch where all servers and a 3300 sits, with distribution to 6 areas over gigabit fibre. In...

Hi everyone To introduce myself briefly, I look after a 3300 and learn as I go. This seems to be the first open forum dedicated to Mitel Networks I come across, and I hope I can pinch some brains here :-) I will get a copy of my ARS screens tomorrow if it helps as an example, and post it either...