There are some companies out there that offer off-the-shelf solutions for what is called "caller-elected callback" in Symposium. You can use Call Pilot to gather the phone number and desired callback time from the caller and then use HDX and a CTI solution to automatically generate the outbound...
Standard Symposium reports are only available for the following time intervals:
15 minutes
daily
weekly
monthly
If you want to run an hourly report, you have to create a custom report using something like Crystal Report Writer.
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