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My two cents to mmcalli; We did, our company, purchase N-Focus [it's not InFocus as you incorrectly state] after a thorough trial. You must have trialed an older version based on your comments. With our configuration we currently get under a 3 sec refresh rate. I also checked out this company...

Don't mind you asking at all; it was not expensive at all -- in fact, just on the time savings basis alone, it pays us back every month AD

For what it's worth--it is related; we have the same version/Definity and had to manually extract data or lose it forever. You might consider a non-Avaya product that we've installed that has saved my techs and me dozens of hours on manual tasks per week. Once set up (and that part is quite...