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The LSP hasn't registered yet...that is another issue altogether. I verified the range of phones is in the correct region... Marie Curie

Good afternoon all! I am working with an S8300 LSP off an 8710. The S8300 is network region 12, but some of its phones randomly register to other regions. I have set the range in ip-network-map to region 12, and yet some phones in that range jump into region 5 or 7. Will someone point me in...

Where does one go about administering this extension? I see 8991 in the extension list, but do not know where to change the value. Thanks in advance for your help! Marie Curie

Hello all! I have a remote customer with a 3904 set. He wants a tone to come thru on his handset when there is another call coming in on his rollover lines. Not exactly call waiting, but I don't know what to call it. He gave me an example of an extension at his site that has this feature...

Do I need to obtain the patch directly from Nortel, or is there an easier way of getting it?

silver987: I checked again, and set 221 is not set to fwd no ans anywhere, nor does it have fwd on busy set. senk1s: I changed Redirect DN to 'no', but calls still go to AA after 4 rings. Is there a way for me to remotely check to see if the patch is loaded? If it isn't loaded, is my...

There are 4 users on a different floor who use the NAM voicemail. It is not in night service. Marie Curie

Thanks for your response. Unfortunately, I've already tried this, to no avail. Marie Curie

Hello all! How do you turn off auto-attd? Line 145 rings on everybody's set at a remote site. After 4 rings, it goes to auto-attd. The users want it to ring until they answer it. Prime set is 221, and it is "ring only" there. Set 221 is not set up to forward-no-answer anywhere. General...

Thank you for the confirmation! I will see about having the users' hearing checked... Marie Curie

Hello all! I have a remote site whose users want distinctive ringing for inside and outside calls. From what I have read in the user manual and here on the forum, this is a hard and fast feature that cannot be changed. Outside should be 1 long and 1 short, and inside should be 1 long. The...

Thanks for your response. This is a 2008 set, but the AO6 button is programmed right above the line appearance. I will have a site tech try and duplicate... Marie Curie

Good morning all! I have a remote customer who says when she logs into her mailbox, the Meridian Mail starts playing two messages at once. She can hear both voices at the same time. This is an intermittent issue which started yesterday. Other than the usual "sunspot activity", what could...

Thank you all for your comments. It must have been solar flares or something. Lines 801 thru 812 were in pool 70, and I was able to remove all of them until I got to the roadblock with 805. We also thought about the remoting in on line 805, so the site tech ID'd all the lines, and we were in...

Hi all! I'm trying to remove line 805 from pool 70, and it won't let me. I am working remotely with a Magix 3.0 v7.0. Being very novice at this, I thought if I added some other lines into pool 70, it would let me take out 805. It didn't. And, I removed the extra lines 809 and 810 from pool...

Hi curly. I just checked and both lines are identical.

Yes, both appear and ring. Line 31 (the non-forwarding line) is on button 1, and line 32 (the forwarding line) is on button 2.

Line 32, which actually forwards, goes to a voicemail box. Line 31 just rings, no answer. I tested it just now. Forward no answer on this extension is set to the voicemail DN, with delay of 4. I looked in voicemail, and the voicemail box is set to the proper extension. Thanks for your...

Hello all! I am working remotely with an MICS 6.1 and NAM 4.0.04A. There is one extension whose main line (Line 31) will not forward to voicemail. The second line (Line 32) does forward to voicemail. Is it possible to have them both forward to voicemail? If so, how do you set this up...

Hello all! What is the procedure to set up outcall notification for Merlin Mail? I know the user changes the actual number and turns the notification off and on. What are the changes I need to make in the Merlin Legend and Merlin Mail systems? Thanks in advance for any help! M. Curie