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Busy receptionist...ACD or Call Center?
I am looking for the same situation out of a call pilot 150. All calls go to the receptionist, I have 33 lines 5-15 seconds per call before transfer, Can I provide an on hold queue setup so the operator does not require all the lines on the set and can simply hit 1 button to get the next call...- tysonp
- Post #5
- Forum: Nortel: Norstar systems
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How to make "dial 0" ring to all phones?
remember that a key is required for the answer DN to indicate that it is a dial 0 call. This will default to the first key above your intercom key- tysonp
- Post #5
- Forum: Nortel: Norstar systems
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DID Setup/Questions
Do I need to keep the hunt group set up, or do DIDs eliminate the need for hunting since they are essentially virtual numbers? My hunch is #2, but I'm not sure. Why can't you use a 60% ration of trunks to users? just create the telco hunt group to use the most frequent dialed and published...- tysonp
- Post #6
- Forum: Nortel: Norstar systems
