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Definity SQL
We only have two helpdesk personnel for 250 employees. We would like to have a way of taking a person's name, phone number, timestamp, and their location within the building(floor level)and putting the information into a Remedy trouble ticket. Helpdesk would then be able to view their Remedy...- itdcldad
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Definity SQL
Thanks! This is another stab in the dark - Do you know anything about Remedy (CRM software)? I'm trying to get the information from Definity to automatically populate Help Desk Tickets in Remedy. I've asked the Remedy ARSList but received no responses. -- I'm basically trying to consolidate...- itdcldad
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Definity SQL
Does anyone know how to extract the information from Definity into SQL? I'm currently using BCMS Vu to export the information into MS Access but it's not good enough. Does anyone know of an ODBC Driver?- itdcldad
- Thread
- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
