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  1. reso21

    Overflow Call Routing to Secondary Location

    We have a Nortel ACD and SCCS 4.2. On one of our skill set's that has about 20 toll free #'s pointed to it, we need to set up an arrangement on three of the #'s to overflow to a secondary call center when service level thresholds are broken, either hold times or calls in queue exceeding a...

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