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Remote Service Observe Issue
Due to the nature of our business (collections), we do not receive a large number of inbound calls, however, I did test that and the same thing is happening. Yes, Avaya always advising that something needs to be upgraded :) I've had a problem and when support sees that a board is one version...- ks923
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Remote Service Observe Issue
Hello All, We have several locations and all service observing is done from our corporate office. All sites work great with the exception of one. It is a G3siV11, we are CM3.1. We service observe the remote location using the remote-access extension - once the barrier code, FAC and agent id...- ks923
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
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Calls Forwarded but Voicemail not answering
Try making the change in Audix, not the PBX. Leave the coverage path as Cov1: 4220 Cov2: voicemail hunt. Then in Audix, type change auto rout (change auto-attend-routing routing table). Enter 4024 in the incoming called number field, bus1 in business schedule (before you make a change you can...- ks923
- Post #6
- Forum: Avaya: CM/Aura (Definity)
