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Thanks. How do I check the ring group.

When the receptionist leaves for the night she puts the system on night ring, so calls automatically go to the automated attendant, which instructs callers that they can leave a message, punch the person's extension, or use the dial by name directory. For one of my employees all incoming calls...

When I try to dial an outbound long distance call after pressing the last digit, the call disappears from the screen and it goes back to date/time. Incoming calls work fine. Outbound toll fre hang with dead air. Long distance carrier does not report a problem. When I try to use 10 10 to reach a...

When I try to dial an outbound long distance call after pressing the last digit, the call disappears from the screen and it goes back to date/time. Incoming calls work fine. Outbound toll fre hang with dead air. Long distance carrier does not report a problem. When I try to use 10 10 to reach a...

My Night Service is working for local calls, but not for calls coming in over my 1-800 number. The 800 number is actually "pointed" to the local number. How do I find out if the 800 number is coming in on a different "line" than the local even if it is pointed to the local number. If it is on...

I am trying to setup an inbound line for our marketing department. I would like the number to ring on 3 sets for now. I thought I would use a hunt group. I have the following questions: 1.) I would only like the call to ring a max of 3 times and then if its not answered send to voicemail. 2.)...

In the display it shows that it is still doing an update after programming changes for 24 hours so far. When I press update is shows me the DN updating is ext 377, which is not a live extension. Can I force it to skip ext 377? Any other ideas?

When a call is placed to an extension and the line is not in use the caller is connected, but if the line is in use the display shows "Not In Service". On all other phones, the display shows "On Another Call" when the line is in use.

When a call is placed to an extension and the line is not in use the caller is connected, but if the line is in use the display shows "Not In Service". On all other phones, the display shows "On Another Call" when the line is in use.

I have a hunt group pointing to 493, but 493 is not in service. Someone has suggested to change the DN. How do I do that?

I have a hunt group that is attached to 493 and when I try that number I get Not in Service. How do I add the dn 493 or how do I attach a different number to the hunt group. Thanks in advance.