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Yes, no help from Mustek. I finally got it so I can access the scanner through other programs, such as word or picture it. Just can't use all the funtions of the scanner without the mustek software. I guess it's time to buy a new one. Thanks for your help. Lorraine

Thanks Micker377, I did that and divice manager reconizes the bearpaw, and says it is working properly. However I can't access the scanner without the program which I can't load because it is 16 bit and I am running Winxp Pro- 32 bit. I have original disk but, it won't load because it's 16 bit...

YES I downloaded the winlogo xp version. And the panel and the whole 18.5 meg pack. I running Windows xp Pro. I believe it's 32 bit. Thanks I will try the win 2000 pack. Thanks again for your help. Lorraine

Yes I am admin. Tried compatablity mode and it still didn't work. Say cannot load 16 bit. Lorraine

Yes Andy I have, but I keep getting the msg windows can't load 16 bit program. That seems to be the problem. Lorraine

Thanks Andy! However, I can't load the software it is 16 bit and xp pro won't load it. I downloaded the updated panel and sill cant' load it. At this point I'm not even sure the xp driver is loaded. Isn't that the twain driver or is that another driver altogether? Device manager is seeing the...

I am running Windowsxp Pro. I am tring to hook-up a Mustek Bearpaw 1200cu scanner. I believe I downloaded the driver for xp successfully. However, the software download will not load. Is there such a thing as Generic Software for scanners. My machine reconizes the scanner in device manager...