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It appears to just be about 7 phones lines, there are some that work, which is really weird. I will compare the two. But if they have make busy/not ready shouldn't it go directly to voicemail?

I have some users that are apart of an ACD queue, when they put their phone on make busy, it doesn't go into voicemail. It just keeps ringing. Any ideas?

I have another question, what if I copy a phone that has the MWK that I want to add, that is apart of the ACD queue. Would that do anything to the switch.

Thanks, appreciate all your help.

Well, this probably wouldnt be a good idea, we have had problems with our switch and until we move to another building, we are basically trying to maintain it. I also have where I need to add an extension to an phone. So a two extension phone. This is not apart of an ACD queue, would that...

Okay, so how do I go about adding it. This is part of an acd.

Well, that didnt work, here is what I get. I type in ITEM KEY 11 MWK (AT THIS POINT i GET SCH5003) MESSAGE AND THEN IT GOES BACK TO THE KEY, IT DOESN'T LET ME FINISH WITH THE MESSAGE NUMBER (4999)

I will try that and let you know.

Its a 2216 (Meridian) I tried running a prt to see what if the message key is there for that item, and its not. I must be missing something?

I'm using item key 11 mwk (which is the message waiting key) followed by the voicemail number that we have. Then it prompts me again for the item number. Am I missing something.

I tried that, and it didn't make the change. When you say change the key followed by what I want it to be can you show me item for item. I think I'm getting stuck at the key info.

I need to find out how to change a key item on the phone to be a message number. I have some available adl lines that I plan on using, what are the commands.