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Hi Glenn, first look here: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/index.html and then more in depth for CCME in the underlying links of this URL: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/tsd_products_support_series_home.html Hope that helps. Wolfgang

Hello Glenn, it depends on the CME version! For instance, when you want to test in your CME Lab the latest version 4, you must rely on IOS 12.4.4-XC at a minimum. But beware, you need plenty of MB for the flash! Hope that helps. Wolfgang

Hello, just to point that out: The 18xx ISR serie is not supported for Voice!!! You can use as the cheapest router a 1751. Look in this document: http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a00805f5908.html Regards Wolfagng

It depends on each CallManager version. Have always a look at the CallManager Compatibilty Matrix, if you have access. http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm Regards

Hello, that's pretty simple with CM 3.3.4 and above. Download from Cisco's web site the UK Dial Plan. Have a look at the documentation how to integrate this dialplan. Install. That's all. Hope that helps Regards Wolfgang

Hello Jimmy, it's possible. Use the ICD step "Get Reporting Statistic". This step can be used to get informations about - contact's current wait duration - contact's current position in queue - contact's expected wait time and be used to be played out to the caller. Regards Wolfgang