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Thanks for the response. That confirms what we figured out. We have figured out you can play music for a long time which won't give all the rings

We aren't doing anything real technical with LSPs or anything like that. We are going to redirect 800 number calls to the other building and send people to anser the calls while we figure out what to do. WE just want to be able to play a message and requeue the call to the the pool if all phones...

We use a pair of S8700 servers with Communication Manager 2.0 and EAS to handle calls in our call center. We have a building a mile away with an s8300 and CM 1.3 with basic call center v11. We are setting it up as a temporary/short term DR site to receive calls. We have been able to drop the...

We have a pair of S8700s running Communication Manager and are currently using Concentric Solutions for our screen pops with our mainframe application. We are looking for a reasonably priced desktop wallboard to give the agents an idea of what's going on. We are testing Avaya's CCE product but...

Is there a way to configure Internet Messaging so that it sends only Faxes from my voicemail box to my Exchange server?

We are in the process of moving from deluxe mode to EAS using direct agents. Right now, the message light for Audix is lit only when the agent logs in with their agent id. Is there a way to also light it on the station when they aren't logged in?

Marcell, thanks for your tip. That did it for us

We recently converted to EAS (skills based routing) and have had to change some procedures. Before we didn't use AUX at all. Now we have decided to use AUX for our agents to go to meetings and other things. Is there a way to check for all agents in a skill in AUX so that we can queue a call to...