Thanks Les,
No, we did not get an answer. We ended up having a HP service tech come and replace the broken arm with the new one. The dangling spring flew out and landed somewhere in the bowel of the printer and never to be seen again.
At least we knew what needed to be fixed and have the...
Thank you all of you. I have ghosting problem and open the printer to find the spring of the cleaning roller dangling there. How can I tell whether mine was broken or not? Can someone give me any info to put the spring back? I will order a new one if it was broken.
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