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  1. RedphoneTeltow

    Music on hold dead air

    i have a problem similary to that (music on hold).. when a Call comes from internal caller..the Music is on the way differently if the Caller came from outside over an incoming Trunk... when i transfer a Call no Music gets the Caller possibly hangs up I checked the Incoming Trunks,they have...
  2. RedphoneTeltow

    Wild Variables ...Requirements to Monday

    Hi, here is a Requirement from my Supervisor. We have since 9-1-2004 SCCS5 and want to handle with a Overflow Callcenter. I know now there gives WILDVARIABLES,but how to do?? Anyone has a scriptexample? e.G. 3 calls in 10 min go out (route call) every call over that keeps here Hello Uwe, We...
  3. RedphoneTeltow

    Export Nortel Symposium Call Center user defined reports

    Okay...i have a further Question we want to export our 3.0 Reports to the newly SCCS 5.0 . I copy the nicprt.mdb but the Systems recognizes where they are created . The user-created ..defined Reports should by copy to the new Client we do not want to export every Report individually,we have...
  4. RedphoneTeltow

    Export Nortel Symposium Call Center user defined reports

    Okay...i have a further Question we want to export our 3.0 Reports to the newly SCCS 5.0 . I copy the nicprt.mdb but the Systems recognizes where they are created . The user-created ..defined Reports should by copy to the new Client we do not want to export every Report individually,we have...
  5. RedphoneTeltow

    Agent View 2 and SCCS 5

    Hello, we use the Agent View 2(AV2) for display Informations on our Wallboards in Callcenter. We plan to upgrade the Symposium into Version 5. The proceeding on the actual Version 3 is a additional copying from 13 Files into the AV2 Installation Directory. AV2 is originally make for Symposium...

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