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  • Users: Pab1o
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  1. Pab1o

    Symposium 4.2 ghost calls

    We’re running SCCS 04.02.06. We have a single application that gets ghost calls 4 or 5 times a day at high volumes. “Call by call” says the calls go thru the menu to a skill, but when the agent takes the call, no one is there. During these times, there are more than enough abandon calls to...

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